Help us to provide support to our user base through our support ticketing system, and lead a team of talented tech support agents.
Location: Remote/distributed (East US/Canada/Americas time zone; GMT-4)
What about the role?
You will be supervising and mentoring our customer-facing support team within our Technology division, and you will lead by example by resolving complex support issues alongside these engineers. In addition, you will be responsible for building relationships with the external user community, enlisting champions, and advocates among the users base to encourage peer-to-peer support that complements our technical support offering. Internally, you will be working with developers, product owners, managers, and other stakeholders to provide feedback on the user experience, product quality (including diagnosability & observability), and feature requests from the community.
You will assist management with the execution of the technical support strategy, and the development and reporting of metrics & key performance indicators for the support function.
About Symless and Synergy:
Our mission at Symless is to make great apps for people who have multiple computers. Since 2012, Symless has proudly developed Synergy, an app that shares one mouse, one keyboard, and one clipboard between multiple computers. As well as having over 2 million users worldwide, our app is also used at some pretty neat companies like Apple, Pixar, Disney, Google, Amazon, and many more. That said, we're actually a tight-knit team of 20 people, so you won't let lost in the crowd.
Position, hours, and salary:
You will be required to cover the above hours during your daylight hours, therefore please consider your availability and local timezone before applying. To protect the work/life balance of our staff, we do not want people to be working antisocial hours on a permanent basis, hence please ensure your local daylight hours correspond to the US East Coast timezone as shown above.
Thanks for checking us out and we look forward to the opportunity to get to know you personally!
Referral Reward Terms & Conditions
For a referrer to be eligible for the discretionary $500.00 USD referral reward (in exchange for referring a successful applicant), candidates must include the name and email address of the referrer on their initial job application. Referral information cannot be added later on in the recruitment process. We will assess the referrer's eligibility and if they qualify, then we will purchase an online gift voucher for them. After being hired, the applicant must remain hired for at least three months, at which point we will issue the online gift voucher. We reserve the right to amend these terms and conditions and we may be limited by which gift voucher services we can use. Our decisions are final.